FAQ

Questions, answered

Everything you might want to know before you start. Still stuck? Reach out any time.

Start free

Yes. The Free plan gives you a live online store (up to 40 products) and online payments. You only pay a small percentage when a customer pays online — upgrade to Growth or Business when you outgrow it.

No. STONKS works alongside it. Keep running your shop exactly how you do today — we just add an online store and online payments on top.

No. Just list what you sell, and mark an item "Sold out" when it finishes. There's nothing to count or update.

Customers pay by Mobile Money or card at checkout. The payment is split automatically and settles straight into your own MoMo or bank account — no cash to collect, no screenshots to forward.

Yes. Payments are processed by Paystack, a licensed payment processor used across Africa, and settle to your own account. STONKS never holds your money.

Free to start. We take a small percentage of each online sale — 3.5% on Free, 3% on Growth, 2.5% on Business — and nothing else on top. Pay-on-delivery orders have no fee.

Every new order emails you instantly, with the items, total and the customer's contact — whether they pay online or on delivery.

Yes, on the Business plan. Your storefront goes white-label — the STONKS name is removed.

Yes, on the Business plan. Stonksy answers your customers' questions on your storefront — prices, availability, hours, delivery — straight from your own products, so you get fewer repetitive WhatsApp messages.

Every shop gets its own referral link. When a shop you invite starts selling online, you get 30 days of Growth free — invite as many as you like.

No. Every shop gets a free online store customers can browse and order from — nothing to build or host.

Yes — it runs in the browser on any phone, tablet or computer. There's nothing to install.

Yes, on Growth and Business. Staff get their own login to see your products and orders.

Completely. Your data is scoped to your shop and secured — only you and the staff you invite can see it.

Put your shop online today.

Free to start. Set up in about a minute.

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